Owned end-to-end design for the most sensitive module in NYC's student information system. One of 2-3 designers on the OASIS team. I translated business requirements into wireframes and interaction flows, led iterative stakeholder reviews, and carried designs through hi-fi specs and QA. The work spanned 8 sub-modules over a 1.5-year engagement.
OASIS is the student information system for NYC public schools. The Confidential Services module handles the most sensitive records — foster care, temporary housing, orders of protection, missing children, and meal eligibility. Three user roles rely on this data daily: Teachers, School Admins, and Center Users who oversee multiple schools.
There was no single place to see a student's full safety picture. Foster care, temporary housing, and order of protection records each lived in different parts of the legacy system. Staff had to piece information together manually through dense interfaces with no mobile access — while federal privacy laws demanded access controls the old system couldn't provide.
Legacy systems: data siloed across separate tools, each with its own interface and access model.
Years of accumulated features across 8 sub-modules — each with its own logic and edge cases.
Same data, three different jobs. Teachers, School Admins, and Center Users each needed different views, permissions, and workflows.
Different compliance teams and program offices with competing priorities required constant negotiation.
What previously required navigating 5-6 separate screens now lives in one unified interface.
Center User meal code workflow consolidated from per-school lookups into a single dashboard.
Staff trained on one category could navigate all others immediately.
Live and serving staff who manage safety records for 1.1 million students.
"Huchong is a talented and thoughtful UX designer with a strong sense of clarity and consistency. He simplifies complex problems with ease and delivers user-centric solutions with professionalism and calm focus. Any team would benefit from his design maturity and collaborative spirit."
"Huchong is a talented and highly reliable UI/UX designer. I oversaw his work on an expansive project with the NYC Department of Education, and he consistently delivered quality work in a timely manner in a high-pressure environment. I would gladly work with him again on future projects."
"Huchong is a talented UX Designer who's always approachable and willing to help. He consistently delivered quality work on time and made collaboration effortless — truly one of the best to work with. His reliability, creativity, and supportive nature make him an asset to any team."
Shared patterns across sub-modules meant staff learn once and apply everywhere. For vulnerable children's data, reducing cognitive load is a safety measure.
Defining the right problem depended on constant collaboration with compliance teams and subject-matter experts.
Federal and city regulations meant every default state, permission level, and empty state had consequences.
